Refund policy

Returns

We want you to love your ReVibe purchase! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unworn (when applicable), and in the same condition in which it was received, with any original tags or packaging. You will also need your receipt or proof of purchase.

Please note that some of our products are not eligible for return due to their handmade, custom, or personal-use nature. Please see our Exceptions / Non-Returnable Items section below for additional details.

To request a return, contact us at revibecollectiveshop@gmail.com. Please include your order number and the item(s) you would like to return.

If your return is approved, we will provide instructions on how and where to send your item. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. Items returned to us without first requesting and receiving return authorization will not be accepted.

If you have any questions about a return or whether your item is eligible, please contact us at revibecollectiveshop@gmail.com.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, or incorrect. We want to make sure you’re happy with your purchase and will work with you to make it right.

When contacting us, please include your order number, a description of the issue, and photos of the item and packaging, if applicable. This helps us evaluate the issue and determine the best resolution.

Please contact us at revibecollectiveshop@gmail.com with any concerns regarding your order.

Exceptions / Non-Returnable Items

Because many of our products are handcrafted and personal-use items, certain products are not eligible for return.

For health, hygiene, and product-quality reasons, we cannot accept returns on Body Butter/Solid Lotion Bars, Beard Butter, Lip Butter, or other personal care products.

We also cannot accept returns on custom or personalized items, including special orders, custom gift sets, or products created specifically at a customer’s request.

Candles and wax melts that have been burned, used, or altered cannot be returned. Handmade sewn goods must be unused and in their original condition to be eligible for return under our standard return policy.

Unfortunately, sale/clearance items and gift cards are final sale and cannot be returned.

Because our products are handcrafted in small batches, slight variations in color, appearance, placement, or other details may naturally occur. These variations are part of what makes each handmade item unique and are not considered defects.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and make it right.

If you have any questions about whether a particular item is eligible for return, please reach out to us before sending anything back.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, fragrance, size, or style, please contact us to request a return for the eligible item. Once your return is accepted, you may place a new order for the item you would prefer.

Please note that our non-returnable item guidelines still apply, including personal care products, custom or personalized items, sale items, and gift cards.

Refunds

Once we receive and inspect your return, we’ll notify you to let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.

Original shipping charges are non-refundable, unless the return is due to an error on our part or an item that arrived damaged or defective.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at revibecollectiveshop@gmail.com.