Shipping policy
Most in-stock orders are processed and prepared for shipment within 3–5 business days after your order is placed. Business days do not include weekends or holidays.
Because many of our products are handcrafted or made in small batches, processing times may occasionally be longer during busy seasons, product launches, holidays, or periods of high order volume.
If we anticipate a significant delay in preparing your order, we will make reasonable efforts to contact you using the email address provided with your order.
Custom, Personalized & Special Orders
Custom gift sets, personalized items, made-to-order products, large-quantity orders, and other special requests may require additional processing time.
An estimated timeframe will be provided when appropriate based on the products requested and current availability. If you need an order by a particular date, please contact us before placing your order so we can let you know whether we can reasonably accommodate your requested timeframe.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on your order and available shipping options.
From time to time, ReVibe Collective may offer free or discounted shipping promotions. Any applicable requirements or restrictions will be provided with the promotion.
Shipping & Delivery Times
Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.
Delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed. Shipping transit time is separate from our order-processing time.
Once a package has been transferred to the shipping carrier, delivery is outside our direct control. ReVibe Collective is not responsible for carrier delays caused by weather, transportation disruptions, holidays, high shipping volume, or other circumstances outside our reasonable control.
However, if you experience an issue with your shipment, please contact us and we will do our best to help you determine the appropriate next steps.
Shipping Addresses
Please carefully review your shipping address before submitting your order.
Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, contact us as soon as possible at revibecollectiveshop@gmail.com.
We will make every reasonable effort to update the address if the order has not yet shipped, but we cannot guarantee changes once an order has entered the shipping process.
Orders returned to us because of an incorrect or incomplete address may require additional shipping charges to be resent.
Lost or Missing Packages
If your tracking information shows that your package is still in transit but appears to be delayed, please allow additional time for the carrier to complete delivery.
If your package appears to be lost, please contact us at revibecollectiveshop@gmail.com. We will assist you in reviewing the tracking information and, when appropriate, working with the shipping carrier to determine what happened.
If tracking indicates that a package was delivered but you cannot locate it, please check around your delivery location, with household members or neighbors when appropriate, and contact the shipping carrier. You may also contact us for assistance.
Damaged Orders
Please inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact us as soon as possible at revibecollectiveshop@gmail.com.
Please include your order number, a description of the issue, and photographs of the damaged item and shipping packaging, when applicable. This information helps us evaluate the issue and determine the appropriate resolution.
Damaged or incorrect orders will be handled in accordance with our Refund Policy.
Warm Weather Shipping
Some of our products, particularly solid body-care products, may naturally soften when exposed to high temperatures during shipping.
We package our products with care; however, we cannot control temperatures while a package is in transit or after delivery. If a solid product arrives softened, place it in a cool, dry location and allow it to return to room temperature before use. Changes in appearance caused by temporary softening generally do not affect the intended use of the product.
Whenever possible, we recommend retrieving packages promptly after delivery, particularly during periods of extreme heat.
Questions About Shipping
If you have questions about your order, shipping, or delivery, please contact us at:
ReVibe Collective Shop, LLC
revibecollectiveshop@gmail.com
revibecollectiveshop.com